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The first incident happened when i was on a call to the Support client team. I had locked my client account, and needed the account password to be reset. Following is an account of the conversation:-
Client: Hi, Paul Balker here. What can i do for you?
Me : Hi, Good morning Mr. Balker. Rajesh here.
Mr Balker: Hi <*Rajeewsh*>. A very good morning to you too.
My name is <* Walker*>
(Feeling like kicking myself)
Me: I have got my account locked. Can you please reset the
Password?
Mr Walker: But of course <*Rajesswsh*>. Kindly hold the line.
(Feeling mad, the way he is pronouncing my name)
Me: But of Course
(After keeping me on hold for 5 mins)
Mr Walker: Sorry <*Rajeewsh*> for keeping you waiting. Your account
password has been reset to Waler1
(Feeling Happy that the interview has come to an End)
Me: Thank you Mr. Walker.
After 15 mins, I am back on the call, since my account doesn’t open with password Waler1.
(Feeling Sheepish)
Me: Hello, Mr. walker My account password was reset by you 10
minutes ago, but there seems to be some mistake. My account
doesn’t open with this Password.
Mr Walker: Hello <*Rajeewsh*> Can you please hold on and let me
check.
(Cursing myself Why didn’t I check it the first time when I was on line)
Me: Sure Mr. Walker.
Mr Walker: Hello <*Rajeewsh*>, Everything seems to be right here. I
have reset your Password again to Waler1.
Me: Mr. Walker, Can you please hold on, while I confirm whether
my account gets unlocked with this password.
Mr Walker: Sure <*Rajeewsh*>
I tried it again, it didn’t open, and I was real mad now.
Me: Mr Walker, it doesn’t seem to be working.
Mr Walker: <*Rajeewsh*>, I will spell the password for you, Can you
please enter it as I say it?
(Mad that this guy thinks me to be ninocompoop)
Me: Sure, Mr. Walker
Mr Walker: Your password is Waler1, W for Woods.
A for alpha,
M for Mango….
(Interrupting him)
Me: I thought you said L last time.
Mr Walker: No <*Rajeewsh*> It’s B for Bango…
(Totally confused but still trusting my knowledge of English)
Me: B for Bat?
Mr Walker: No It’s K for Kango….
(Wondering whether I am hard of hearing or is this guy Nuts!!!)
Me: K for Kite…???
Mr Walker: No <*Rajeewsh*> I think you are not getting me. Hold on for
a sec, and let me think of a suitable example.
(Cursing myself, and the time when I started working for a Scottish Client)
Me: Sure.
(Giving a cry of joy)
Mr Walker: <*Rajeewsh*> It’s T for Tendulkar.
(Not believing my ears)
Me: T for Tendulkar, Sachin Tendulkar???
(Happiness reflecting in his voice)
Mr Walker: Yes <*Rajeewsh*> T for Tango, T for Tendulkar. I am a big
time fan of Tendulkar. I would like to meet him, when I
come to India. Do you think I can get hold of such an
opportunity?
(Still trying to overcome the shock)
Me: I don’t know Mr Walker. You see, I am not much into cricket.
But you may!!!
Mr Walker: You don’t follow cricket <*Rajeewsh*> !!!
(Believing that I have commited a sin or broken a law by not following cricket)
Me: No Mr Walker, not very much.
Mr Walker: But you should <*Rajeewsh>, especially when you are from
the country of Tendulkar.
(Buried half in ground, embarrassed)
Me: Yes Mr Walker, Will do so. Thanks for the Help.
